Skip to main content

​
What is the Analytics Tab?

The Analytics Tab is where you configure webhooks for real-time data, post-call processing tasks, and custom analytics extraction. Automatically summarize conversations, extract structured data, and push execution data to your systems.
Analytics Tab showing webhook configuration, post-call tasks, and custom analytics options

​
Configuration Options

​
Push Execution Data to Webhook

Don’t miss real-time updates! Configure a webhook to receive all execution data as calls happen — essential for CRM integrations and live dashboards.
Enter your webhook URL to automatically receive all execution data for this agent.
Click See all events to view the complete list of webhook event types you can receive.

​
Post Call Tasks

Choose tasks to execute after the agent conversation is complete.
Post Call Tasks showing Summarization, Extraction, and Agent Extraction options with preset templates
Automatically generate a summary of every conversation. Great for quick review and logging.
Toggle on to enable automatic conversation summarization.

​
Custom Analytics

Create custom post-call tasks to extract specific data points.
Custom analytics modal showing key name, analytics type, instructions, and format options
1

Click Extract Custom Analytics

Open the custom analytics modal.
2

Set Key Name

Define an identifier (e.g., user_interested).
3

Choose Analytics Type

Select: Freeflow, Numeric, List, Advanced List, or Advanced Boolean.
4

Write Instructions

Describe what to extract (e.g., “Yield whether the user is interested”).
5

Set Format

Choose output format (String, etc.).

​
Use Cases

CRM Updates

Automatically update customer records after calls

Lead Scoring

Extract qualification data from sales calls

Compliance Logging

Capture required data points for regulations

Performance Tracking

Analyze conversation outcomes and metrics

​
Next Steps

Inbound Tab

Configure inbound call settings

Tools Tab

Add function tools and APIs

Call History

View call logs and transcripts

Webhooks Guide

Learn about webhook events