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What is Agent Setup?

Agent Setup is where you configure and fine-tune your Voice AI agents. Access it from the Bolna Platform after creating or selecting an agent.
Bolna Platform Agent Setup interface showing Your Agents sidebar, configuration tabs, prompts, and testing options

Agent Setup on Bolna Platform

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Your Agents Sidebar

The left sidebar shows all your agents and provides quick access to create or import agents.
Agent Setup sidebar showing Import and New Agent buttons with searchable agent list

Your Agents Sidebar

New agents are created in draft status until you save them.

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Agent Header

The header bar displays key information and quick actions for your selected agent.
Agent header showing name, Agent ID, Share button, cost per minute, routing region, and provider status indicators

Agent Header with Status and Actions

Get call from agent

Receive a test call on your phone number

Set inbound agent

Configure this agent for inbound calls

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Configuration Tabs

Configure every aspect of your agent using the 8 specialized tabs.
Eight configuration tabs: Agent, LLM, Audio, Engine, Call, Tools, Analytics, Inbound

Agent Configuration Tabs

Agent

Prompts & welcome message

LLM

Model & knowledge base

Audio

Voice & transcription

Engine

Latency & interruptions

Call

Telephony & voicemail

Tools

Functions & APIs

Analytics

Webhooks & extraction

Inbound

Caller matching

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Testing & Saving

Test your agent before deploying and save your changes.
Action panel showing See all call logs, Save agent button, Chat with agent, and Test via browser options

Testing and Save Actions

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Testing Options

Pro tip: Use “Chat with agent” for quick iterations, then validate with a real phone call before deploying!

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Save & Manage

Remember to save! Your changes won’t apply until you click Save agent.

Create an Agent

Step-by-step guide to creating your first agent

Import an Agent

Import existing agent configurations

Buy Phone Numbers

Purchase phone numbers for inbound calls

Call History

View call logs, recordings, and transcripts

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Next Steps

Agent Tab

Configure prompts and welcome message

LLM Tab

Choose your language model and knowledge base

Audio Tab

Set up voice and transcription

Knowledge Base

Upload documents for context-aware responses