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What is the Intelligence Tab?

The Intelligence tab (previously labelled LLM) is where you select and configure the intelligence behind your voice AI agent. Choose your language model provider, adjust response parameters, and connect knowledge bases for enhanced conversations.
Intelligence Tab showing model selection, parameters, and knowledge base options

LLM Tab on Bolna Playground

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Configuration Options

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Choose LLM Model

Select your AI provider and model for conversation intelligence.
Choose LLM model with Azure provider and gpt-4.1-mini cluster selected

LLM Model Selection

Provider Selection

Choose from Azure, OpenAI, Anthropic, Groq, and more

Model Selection

Pick the specific model (e.g., gpt-4.1-mini cluster)
Connect your own provider keys in Providers to reduce costs and access more models.

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Model Parameters

Fine-tune how your agent generates responses.
Model Parameters section showing Tokens and Temperature sliders with Knowledge Base dropdown

Model Parameters Configuration

Keep temperature low (0.3-0.5) if you want consistent, controlled responses. Higher temperature increases creativity but may cause deviation from your prompt instructions.GPT-5 models are the exception: they accept only 1, so the temperature control has no effect on them. Constrain those agents through the prompt instead.
On GPT-5 models, reasoning tokens are drawn from the same budget as Tokens Generated, so raise the cap whenever you raise reasoning effort. The effort control lists only the values the selected model accepts, and the options change when you switch models. See OpenAI for the per-model values.

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Add Knowledge Base

Connect your knowledge bases to give your agent accurate, contextual information.
Knowledge base dropdown showing connected URLs and PDFs with Add new knowledgebase option

Knowledge Base Multi-Select

1

Click the Dropdown

Open the “Select knowledge bases” multi-select dropdown.
2

Select Knowledge Bases

Check one or more knowledge bases (PDFs, URLs) to connect.
3

Create New (Optional)

Click “Add new knowledgebase” to create and upload new content.
Knowledge bases enable your agent to answer questions with accurate, up-to-date information from your documents and URLs. Connect multiple knowledge bases for comprehensive coverage.
Create knowledge bases in the Knowledge Base section by uploading PDFs or adding URLs.

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Next Steps

Knowledge Base

Create and manage knowledge bases

Agent Tab

Configure prompts and welcome message

Languages Tab

Set up voice, transcription, and languages

LLM Providers

Connect your own LLM provider