Overview
Bolna automatically reconstructs conversation transcripts to accurately reflect what was actually spoken during a call. During natural conversations, callers often interrupt the AI agent before it has finished speaking. Rather than storing the entire response generated by the language model, Bolna intelligently retains only the portion that was actually delivered before the interruption. This ensures transcripts represent the real conversation, making them more reliable for analytics, summaries, debugging, and downstream workflows. This behavior is enabled by default for all Bolna voice agents and requires no configuration.
How It Works
Bolna AI’s interruption handling system functions through a three-step process:- Detection of Interruptions: The system continuously monitors speech input to detect when the user starts speaking while the Voice agent is still speaking.
- Contextual Computation: Whenever an interruption is detected, Bolna AI determines whether the user’s input should overrides the Voice agent’s response.
- Final Transcript Adjustment: Bolna then reconstructs the conversation transcript to exclude everything after the interruption, ensuring that only the final & meaningful parts of the dialogue are retained, processed and used for further processing.
Example
In the above example, the strikethrough text is only for representation purposes. In practice, you’ll see only the transcripts till the interruptions if the
precise transcript generation is enabled.