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29th Oct, 2025

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Stop Agent Queued Calls API

  • Introducing a new API endpoint to stop all queued calls for a specific agent
  • Prevents any pending calls from being executed, giving you better control over agent call management
  • Use this endpoint to cancel all calls currently in the queue waiting to be executed
  • Useful for scenarios where you need to immediately halt all pending operations for an agent
  • Learn more in the Stop Agent Queued Calls API documentation
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28th Oct, 2025

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Unsiloed Document Parser Integration

  • Integrated Unsiloed as the parsing engine for knowledgebase PDFs, alongwith LlamaParse as fallback.
  • Significantly improved accuracy for documents with complex tables, forms, and structured data
  • Uses UnsiloedHawk OCR engine with semantic layout detection for better text extraction
  • High-resolution processing ensures accurate capture of details from charts, diagrams, and small text
  • Learn more in the Knowledgebases documentation
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20th Oct, 2025

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Cartesia Sonic-3-Preview Model Support for Indian multilingual voices

  • Added support for Cartesia’s latest sonic-3-preview text-to-speech model including support for the following languages:
    LanguageLanguage codeBCP Format
    Englishenbn-IN
    Bengalibnbn-IN
    Gujaratigugu-IN
    Hindihihi-IN
    Kannadaknkn-IN
    Malayalammlml-IN
    Marathimrmr-IN
    Punjabipapa-IN
    Tamiltata-IN
    Telugutete-IN
  • Enhanced voice quality and naturalness for AI voice agents using Cartesia TTS
  • The sonic-3-preview model delivers improved expressiveness and prosody for conversational AI applications
  • Available for all Cartesia TTS integrations in Bolna voice agents
  • Learn more in the Cartesia TTS documentation
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15th Oct, 2025

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Exotel Telephony Integration

  • Introducing native Exotel integration for Voice AI calling in India and global markets
  • Connect your existing Exotel account securely to Bolna for complete control over your telephony infrastructure
  • Make outbound AI calls and receive inbound calls using your own Exotel phone numbers
  • Support for both dashboard-based calling and programmatic API integration
  • Learn more in the Exotel integration documentation
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7th Oct, 2025

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Remove Inbound Agent API

  • Introducing the ability to programmatically remove and unlink Bolna Voice AI agents from phone numbers
  • Use this API to remove the association between an agent and a phone number when the agent is no longer needed for handling inbound calls
  • Learn more in the Remove Inbound Agent API documentation
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5th Oct, 2025

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RAG Performance & Accuracy Improvements

  • ONNX-optimized reranking: Sub-second query times with parallel execution for faster, more accurate document retrieval
  • MPNet embeddings: Switched to all-mpnet-base-v2 model for better semantic understanding of user queries
  • Table extraction: Specialized processor preserves table structure, numeric data, and formatting from PDFs
  • Multi-collection queries: Agents can now search across multiple knowledgebases simultaneously for comprehensive context
  • Learn more in the Knowledgebases documentation
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2nd Oct, 2025

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Sub-account Deletion API

  • Introducing the ability to programmatically delete sub-accounts and all their associated data through the API
  • The Sub-account Deletion API enables better account lifecycle management by allowing you to:
    • Remove test or development sub-accounts that are no longer needed
    • Clean up sub-accounts for clients who have churned or ended their service
    • Maintain a clean organizational structure by removing inactive sub-accounts
  • When a sub-account is deleted, ALL associated data is permanently removed, including:
    • All agents configured under that sub-account
    • All batch calling data and records
    • All execution history and call logs
    • All configurations and settings
  • Learn more in the Sub-account Deletion API documentation