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Make inbound calls from dashboard

  1. Navigate to the agent and copy the inbound URL displayed
Inbound API URL copying process in Bolna agent configuration for setting up Plivo webhook integration with Voice AI agents

Copy Inbound API URL


  1. Next, you’ll need to create a XML Application in Plivo Console as illustrated here:
https://www.plivo.com/docs/voice/use-cases/receive-incoming-calls/node#xml-assign-a-plivo-number-to-your-application
Plivo Console XML Application creation interface showing voice application setup for Bolna Voice AI integration

Plivo setup XML Application


  1. Paste the copied link in Step#1 above in following text boxes and save your Application. Note the Application Name:
  • Primary Answer URL
  • Hangup URL
Plivo XML Application configuration showing Primary Answer URL and Hangup URL setup for Bolna Voice AI webhook integration

Plivo Bolna inbound setup


Plivo inbound setup workflow showing complete XML Application configuration process for Bolna Voice AI agent integration

Plivo Bolna inbound setup flow


  1. Go to your Active Numbers and select the phone number for which you want to assign the Bolna AI. Select the XML Application in this step and save it by clicking on Update Number.
Plivo active numbers configuration showing phone number assignment to XML Application for Bolna Voice AI call routing

Plivo select incoming number


  1. Voila! All set. Now try placing a call to the selected Plivo phone number and have your conversation with Bolna AI