Connecting Your Exotel Account for AI-Powered Calling
Linking your personal or business Exotel account to Bolna gives you complete ownership and control over your telephony infrastructure. Once connected, all voice calls initiated by Bolna’s AI agents will route through your Exotel account, utilizing your provisioned phone numbers and billing directly to your Exotel subscription. This approach ensures transparency in call costs, maintains your existing phone number reputation, and provides full visibility into call analytics through both Bolna and Exotel dashboards.Step-by-Step Integration Process
Step 1: Access the Providers Configuration Panel
Begin by logging into your Bolna platform account and locating theProviders section in the left navigation menu. Click the Exotel connect button to initiate the account linking process.
Step 2: Enter Your Exotel Authentication Credentials
You’ll need to provide your Exotel API credentials, which include yourAPI_KEY, API_TOKEN, ACCOUNT_SID, DOMAIN and PHONE_NUMBER. These credentials can be found in your Exotel account dashboard under API settings.
These credentials allow Bolna to securely communicate with Exotel’s API on your behalf.
Step 3: Finalize the Connection
After entering your credentials click the connect button to establish the secure link between your Exotel account and Bolna’s Voice AI platform. The system will validate your credentials and establish the integration.
Step 4: Verify Successful Integration
Upon successful connection, you’ll receive a confirmation message indicating that your Exotel account is now active on Bolna. From this point forward, all AI-powered voice calls initiated through Bolna cab be utilized with your Exotel infrastructure, phone numbers, and account balance. You can now configure your AI agents to make outbound calls or handle inbound calls using your Exotel telephony resources.