Integrating make.com with Bolna AI to send WhatsApp

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Overview and requirements

1. Bolna account. You may create a free Bolna account by signing up on Bolna
2. A Bolna AI agent which will be making the calls
3. Official Bolna’s Make.com Bolna Watch end of Phone call trigger integration

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Steps to send WhatsApp after a Bolna AI phone call is completed

1

Create a webhook connection on Make.com

Follow the webhook connection guide to create a webhook connection and generate a webhook URL.

2

Add the WhatsApp module. For this tutorial, we've used Whatsable. You can use any other WhatsApp Provider as well.

Please note:

1. If you want to use any extraction details, it will be provided as a JSON under "extracted_data" as shown below. Please refer to extracting conversation data for more details and using it.

using extracted content

...
...
"extracted_data": {
  "salary_expected": "120K USD"
},
...

2. Any dynamic variables you pass for making the call, can be retrieved from "context_details" > "recipient_data" as shown below:

using user details

...
"context_details": {
  "recipient_data": {
    "name": "Harry",
    "email": "harry@hogwarts.com"
  },
  "recipient_phone_number": "+19876543210"
},
...

3

Running & testing the entire scenario

4

Receiving the WhatsApp